Terms of
Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Social Shield, Inc., a Delaware corporation, operating under the registered trade name Vero Origin ("Company," "we," "us," or "our"), governing your access to and use of the Vero Origin platform, website, applications, guides, software tools, and all related services (collectively, the "Service").

By clicking "Agree," "Join," "Start," or any analogous acceptance button, by creating an account, by accessing the Service, or by otherwise manifesting assent to these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using the Service on behalf of a minor child, you represent that you are the parent or legal guardian of that minor and that you accept these Terms on that minor's behalf and are legally responsible for their use of the Service.

Definitions

As used throughout these Terms, the following definitions apply:

• "Content" means any text, images, data, files, communications, or other materials submitted to or generated through the Service.
• "NCII" means non-consensual intimate imagery, including sexually explicit or intimate images or videos of a person shared without that person's consent.
• "Guide" means a Vero Origin support agent, AI assistant, or human representative who provides guidance through the Service.
• "Subscription" means a paid recurring access plan to the Service as described in Section 7.
• "Third-Party Platform" means any website, social network, hosting service, content platform, or other online property not owned or operated by the Company.
• "Applicable Law" means the Violence Against Women Act Reauthorization Act of 2022, the SHIELD Act, the Take It Down Act, and any applicable federal, state, or local statute, regulation, or ordinance governing non-consensual intimate imagery.
• "Fingerprint" means a cryptographic hash or perceptual hash of an image created solely for purposes of identification and matching, as further described in Section 9.

Description of Service

Vero Origin is an education, guidance, and resource-navigation platform designed to assist individuals who are or may be victims of non-consensual intimate imagery ("NCII") and related forms of image-based abuse. The Service provides the following:

1. Guided triage and intake — conversational interaction with a Guide to assess a user's situation and identify applicable resources and legal frameworks;
2. Reporting facilitation — step-by-step guidance through the process of submitting reports to publicly available federal and state law enforcement reporting channels, including but not limited to the Internet Crime Complaint Center (IC3), the National Center for Missing and Exploited Children (NCMEC) CyberTipline, and applicable state agencies;
3. Platform takedown guidance — identification of applicable platform content policies, takedown procedures, and legal obligations, and facilitation of user-submitted removal requests;
4. Image scan services (Vero Origin) — image fingerprinting and matching technology that searches publicly accessible indexed web content for potential matches to a submitted fingerprint, and facilitates user-initiated removal requests to identified hosts; and
5. Educational resources — information about applicable Applicable Law, user rights, and available remedies.

The Company facilitates and guides users through processes involving third-party platforms and government agencies. The Company does not itself possess enforcement authority, does not independently compel third parties, and does not guarantee any outcome. All reporting, filing, and removal requests are user-initiated; the Company acts as guide and facilitator only.

What We Are Not

The following limitations are material to this agreement and are expressly acknowledged by you as a condition of use:

Not a Law Firm or Legal Service

Vero Origin is not a law firm and does not provide legal services, legal advice, or legal representation of any kind. No attorney-client relationship is formed by your use of the Service. Nothing in the Service or any communication with a Guide constitutes legal advice. You are solely responsible for obtaining qualified legal counsel if you require legal representation or advice.

Not a Mental Health or Crisis Service

Guides are not licensed mental health professionals, therapists, psychologists, social workers, or crisis counselors. The Service is not a substitute for professional mental health care. If you are experiencing a mental health crisis, suicidal ideation, or emotional distress requiring immediate intervention, please contact the 988 Suicide and Crisis Lifeline (call or text 988), the Crisis Text Line (text HOME to 741741), or local emergency services (911) immediately.

Not a Law Enforcement Agency

Vero Origin is a private company. It has no investigative authority, subpoena power, arrest authority, or other law enforcement powers. Facilitation of a report through the Service does not guarantee that any government agency will investigate, prosecute, or take any action in connection with your matter.

Not an Emergency Service

The Service is not designed for emergency response. If you are in immediate physical danger, contact 911 immediately. The Service does not offer real-time emergency dispatch.

Not an Insurer or Guarantor

The Company makes no guarantee that any content will be identified, located, removed, or that any removal, once effected, will be permanent. The Company does not guarantee the outcome of any report, legal process, or platform enforcement action.

Eligibility

To create a paid account or access the adult Service, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. If you are between the ages of 13 and 17, you may only access the Service through the designated under-18 portal, and only with the affirmative consent of a parent or legal guardian who accepts these Terms on your behalf. The Service is not available to persons under the age of 13.

By using the Service, you represent and warrant that:

1. you are the eligible age described above;
2. you have the legal capacity to enter into a binding contract in your jurisdiction;
3. you are not a person barred from using the Service under the laws of any applicable jurisdiction;
4. you are not using the Service for any purpose that is unlawful, abusive, fraudulent, or designed to harm any individual; and
5. all information you provide to the Company is accurate, current, and complete.

The Company reserves the right to verify eligibility at any time and to terminate or suspend access without notice if eligibility requirements are not met.

Account Registration

Certain features of the Service require you to register an account. You agree to provide accurate, current, and complete information during registration and to update that information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify the Company immediately of any unauthorized use of your account at legal@verotakedown.com.

You may not create an account on behalf of another person without authorization, or use another person's account without permission. The Company reserves the right to refuse registration, cancel accounts, or remove or edit Content at its sole discretion.

Subscriptions and Fees

Subscription Plans

Access to premium features of the Service requires an active paid Subscription. Current pricing is set forth on the Vero Origin website and is subject to change. As of the Effective Date, adult Subscriptions are offered at $180 per year or an equivalent monthly rate. Under-18 access pricing is as separately disclosed.

Billing and Renewal

Subscriptions are billed on a recurring basis (monthly or annually as elected) and will automatically renew at the end of each billing period unless cancelled prior to renewal. You authorize the Company to charge your designated payment method for all applicable fees. All fees are in U.S. dollars.

Satisfaction Guarantee

Notwithstanding the general no-refund policy stated below, the Company offers a limited fifteen (15) day satisfaction guarantee subject to the following conditions:

A refund of the full Subscription fee paid will be issued if: (a) the guidance or action plan provided by the Company through the Service is materially incorrect for your stated situation based on the answers you submitted during the eligibility screening flow, or (b) no actionable guidance or action plan is provided to you following your completion of the eligibility screening flow. Refund requests that do not fall within either of these conditions are not eligible under this guarantee.

To request a refund under this guarantee, you must submit a written notice to legal@verotakedown.com within fifteen (15) days of your date of purchase. Your notice must identify your account, the date of purchase, and a description of why you believe the guidance provided was materially incorrect or absent. Refund requests submitted after the fifteen (15) day window will not be honored regardless of the basis for the request.

The Company reserves the right to evaluate each refund request individually. This guarantee applies solely to the Company's own guidance and does not extend to outcomes of third-party platform actions, government agency responses, law enforcement decisions, or any other matter outside the Company's direct control. Dissatisfaction with the behavior or results of any third party does not qualify for a refund under this guarantee.

No Refunds — General

Except as provided under the Satisfaction Guarantee above, all fees are non-refundable except as expressly required by applicable law. If you cancel your Subscription, you will retain access through the end of your current billing period. No pro-rata refunds are issued for partial periods.

Free Trial

Where offered, free trials are available to new users only. The Company reserves the right to determine eligibility for free trials and to withdraw or modify free trial offers at any time. At the conclusion of a free trial, your Subscription will automatically convert to a paid Subscription unless cancelled prior to trial end.

Taxes

Fees are exclusive of all applicable taxes. You are responsible for paying all taxes, levies, or duties imposed by taxing authorities in connection with your use of the Service, excluding taxes based on the Company's net income.

User Conduct and Prohibited Uses

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You represent that you are not the perpetrator of NCII or using the Service to locate or surveil any individual. The following uses are expressly prohibited:

1. using the Service to upload, share, locate, distribute, or facilitate the distribution of NCII or any other unlawful content;
2. submitting another person's intimate imagery without their consent for any purpose not expressly authorized under these Terms;
3. impersonating any person or entity, or falsely representing your identity or affiliation;
4. using the Service to stalk, harass, threaten, or surveil any individual;
5. submitting false, fraudulent, or misleading reports to law enforcement or any third-party platform through the Service;
6. attempting to circumvent, disable, or interfere with any security, authentication, or access control feature of the Service;
7. scraping, crawling, or using automated tools to access or extract data from the Service without express written authorization;
8. reverse engineering, decompiling, or disassembling any portion of the Service;
9. using the Service in any manner that violates any applicable federal, state, or local law, including but not limited to laws governing privacy, data protection, NCII, or electronic communications; and
10. attempting to access accounts, systems, or networks of the Company or any third party through the Service without authorization.

The Company reserves the right to investigate and take appropriate legal action against anyone who violates this Section, including without limitation reporting to law enforcement authorities.

Image Submissions and Fingerprinting

Where you submit an image to the Service for purposes of identification and matching through the Vero Origin scan feature, you acknowledge and agree to the following:

1. Limited license. You grant the Company a limited, non-exclusive, royalty-free license to process the submitted image solely for the purpose of generating a cryptographic or perceptual fingerprint and conducting matching operations. No other use of the submitted image is authorized.
2. No storage. The Company does not retain, store, archive, or otherwise preserve submitted images beyond the time reasonably necessary to generate a Fingerprint. The Fingerprint itself (a mathematical hash) is retained for the duration of active scan operations and is deleted upon account closure or upon your written request.
3. Your representations. By submitting an image, you represent and warrant that (i) you are the subject depicted in the image or are the authorized legal guardian of the minor subject depicted, (ii) you are not submitting an image of a third party for purposes of locating, surveilling, or harassing that individual, and (iii) your submission does not violate any applicable law.
4. Scan limitations. The Fingerprint-based scan operates against publicly accessible and indexed web content only. It does not and cannot access encrypted communications, private or password-protected platforms, peer-to-peer networks, or dark web infrastructure. Scan results are not exhaustive and may not identify all existing copies of any given image.
5. Mandatory reporting. The Company is required by law to report to the National Center for Missing and Exploited Children (NCMEC) CyberTipline any apparent violation of federal laws regarding child sexual exploitation encountered in connection with the provision of its services, including any submitted image that appears to constitute child sexual abuse material (CSAM). You acknowledge and consent to such mandatory reporting.

Minor Users

The Company maintains a dedicated under-18 portal in partnership with Safe Surfin' Foundation. The following additional terms apply to all access by users under the age of 18:

1. Parental or guardian consent required. Users under 18 may access the Service only with the affirmative consent of a parent or legal guardian. By consenting to a minor's use of the Service, the consenting adult accepts these Terms in full on the minor's behalf and assumes responsibility for all activity by the minor through the Service.
2. No paid subscription for minors. Minors may not independently enter into Subscription agreements. Any Subscription for a minor must be initiated and maintained by a parent or legal guardian.
3. Mandatory reporting. The Company may have mandatory reporting obligations with respect to certain disclosures made by minor users, including disclosures of abuse, exploitation, or the existence of CSAM. Use of the Service by a minor does not confer confidentiality protections with respect to such mandatory reporting obligations.
4. COPPA compliance. The Service does not knowingly collect personal information from children under 13. If you believe a child under 13 has accessed the Service or provided personal information, please contact legal@verotakedown.com immediately.

Third-Party Services and Platforms

The Service facilitates interaction with third-party platforms, government agencies, and other external resources (collectively, "Third-Party Services"). The Company does not own, operate, or control any Third-Party Service and has no responsibility for the content, policies, conduct, or outcomes of any Third-Party Service. The Company's facilitation of a report, removal request, or other action directed at a Third-Party Service does not guarantee any particular response or outcome from that Third-Party Service.

Your use of any Third-Party Service is governed by that service's own terms of service and privacy policy. The Company expressly disclaims all liability arising from your reliance on or use of any Third-Party Service.

The Service may contain links to third-party websites or resources. The Company does not endorse and is not responsible for the availability, accuracy, or content of any linked third-party resource.

Intellectual Property

The Service, including all software, text, graphics, user interfaces, visual elements, algorithms, Fingerprinting technology, data compilations, and all other content and materials, is owned by the Company or its licensors and is protected by applicable intellectual property law. These Terms do not grant you any ownership rights in the Service or any content therein.

Subject to your compliance with these Terms and the payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any portion of the Service or its underlying technology without the Company's prior written consent.

Vero Origin, Vero, and related logos and marks are trademarks of Social Shield, Inc. You may not use these marks without prior written permission.

Privacy

Your use of the Service is subject to the Company's Privacy Policy, available at veroorigin.com/privacy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

You acknowledge that the Service involves disclosure of sensitive personal information relating to intimate imagery and related circumstances. You consent to the Company's processing of this sensitive information to the extent necessary to provide the Service. The Company will not sell your personal information to third parties for marketing purposes.

Notwithstanding any other provision of these Terms or the Privacy Policy, the Company may disclose information as required by applicable law, valid legal process, or as necessary to prevent imminent harm, report suspected criminal activity, or fulfill mandatory reporting obligations as described in Sections 9 and 10.

Disclaimer of Warranties

Without limiting the foregoing, the Company does not warrant that:

1. the Service will meet your specific needs or expectations;
2. the Service will be uninterrupted, timely, secure, or error-free;
3. any content will be identified, located, removed, or permanently eliminated;
4. any report facilitated through the Service will result in investigation, prosecution, enforcement, or any action by any government agency or third-party platform;
5. the Fingerprint scan will identify all existing copies of any image;
6. any information provided through the Service is accurate, complete, or current;
7. any defect or error in the Service will be corrected; or
8. the Service or any server making it available are free of viruses or other harmful components.

No advice or information, whether oral or written, obtained from the Company or through the Service shall create any warranty not expressly stated in these Terms.

Limitation of Liability

The Company's total aggregate liability to you for all claims arising out of or relating to the Service or these Terms, regardless of the form of action, shall not exceed the greater of (a) the total fees actually paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

The foregoing limitations apply even if the Company has been advised of the possibility of such damages and even if any remedy set forth in these Terms is found to have failed of its essential purpose. The foregoing limitations reflect a reasonable allocation of risk between the parties and are a fundamental basis of the bargain between the Company and you.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in full.

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, judgments, awards, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

1. your use of the Service or any activity conducted through your account;
2. your violation of these Terms;
3. your violation of any applicable law, regulation, or third-party right;
4. any Content you submit to the Service, including any claim that such Content infringes, misappropriates, or violates any third-party intellectual property, privacy, or other right; or
5. any false, inaccurate, or misleading information you provide to the Company, to law enforcement, or to any third-party platform through the Service.

The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate fully with the Company in asserting any available defenses.

Term and Termination

These Terms commence on the date you first access the Service and continue until terminated. You may terminate these Terms at any time by cancelling your Subscription and discontinuing use of the Service. The Company may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice, including for violation of these Terms, non-payment, or conduct that the Company reasonably believes is harmful to other users, third parties, the Company, or the integrity of the Service.

Upon termination:

1. all licenses granted to you under these Terms immediately terminate;
2. you must cease all use of the Service;
3. any provisions of these Terms that by their nature should survive termination shall survive, including Sections 4, 9(e), 12, 14, 15, 16, 18, 19, and 21; and
4. the Company may, in its discretion, delete your account data in accordance with its data retention policies and Privacy Policy.

Termination does not entitle you to any refund except as expressly required by applicable law.

Binding Arbitration and Class Action Waiver

18.1 Informal Resolution

Before initiating any arbitration proceeding, you agree to first contact the Company at legal@verotakedown.com and describe your dispute in reasonable detail. The parties agree to attempt to resolve the dispute informally for a period of at least thirty (30) days following receipt of such notice. If the dispute is not resolved within that period, either party may proceed to arbitration as set forth below.

18.2 Binding Arbitration

Except for disputes that qualify for small claims court, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Privacy Policy, the Service, or your relationship with the Company — including disputes regarding the existence, validity, interpretation, performance, breach, or termination of these Terms — shall be resolved exclusively through final, binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, as modified by this Section. Arbitration shall take place in San Francisco, California, or, at your election, via remote videoconference. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final, binding, and non-appealable, except as provided under the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. ("FAA"). Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.

18.3 Class Action and Representative Action Waiver

You and the Company each agree that any arbitration or other proceeding shall be conducted only on an individual basis and not in a class, consolidated, representative, or private attorney general action. You may not combine your claim with any other person's claim or bring any claim on behalf of any other person. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found unenforceable for any reason, then the entirety of this arbitration agreement shall be null and void with respect to that proceeding, and the dispute shall be resolved in court pursuant to Section 19.

18.4 Arbitration Costs

The Company will pay all JAMS filing, administrative, and arbitrator fees for arbitration claims not exceeding $10,000, unless the arbitrator determines the claim is frivolous. For all other claims, the allocation of fees shall be governed by the applicable JAMS rules. Each party bears its own attorneys' fees unless the arbitrator determines a party's claim or defense was frivolous or brought in bad faith.

18.5 Exceptions

Notwithstanding the foregoing, the following shall not be subject to binding arbitration and may be brought in any court of competent jurisdiction: (a) claims by either party for injunctive or equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights; and (b) claims that may not be arbitrated under applicable law.

18.6 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice to legal@verotakedown.com with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, all disputes will be resolved pursuant to Section 19. Opting out does not affect any other provision of these Terms.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. To the extent a dispute is not subject to binding arbitration under Section 18, you and the Company each irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts sitting in San Francisco County, California for resolution of such dispute, and each party waives any objection to personal jurisdiction or venue in such courts.

Modifications to Terms

The Company reserves the right to modify these Terms at any time. Where modifications are material, the Company will provide notice by posting the revised Terms to the Service with an updated "Last Updated" date, and, where practicable, by sending an email notice to the address associated with your account. Material modifications become effective no sooner than thirty (30) days after posting, unless required for security, legal compliance, or operational reasons, in which case they become effective immediately.

Your continued use of the Service following the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service prior to the effective date of the modification.

General Provisions

Entire Agreement

These Terms, together with the Privacy Policy and any additional terms applicable to specific features of the Service, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, or warranties, whether oral or written, relating to the Service.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect any other provision.

Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No waiver by the Company of any breach or default shall be deemed a waiver of any subsequent breach or default.

Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, without notice to you. These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, natural disasters, governmental action, labor disputes, internet or telecommunications failures, or other events outside its reasonable control.

No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and the Company.

Electronic Communications

By using the Service, you consent to receive electronic communications from the Company. You agree that all agreements, notices, disclosures, and other communications that the Company provides electronically satisfy any legal requirement that such communications be in writing.

Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

Biometric Data and Sensitive Identifiers

The Fingerprinting process employed by Vero Origin may constitute the collection of a "biometric identifier" or "biometric information" as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/), Texas Business & Commerce Code Chapter 503, Washington Revised Code 19.375, and comparable statutes in other jurisdictions (collectively, "Biometric Laws"). In compliance with applicable Biometric Laws, the Company discloses the following:

1. Purpose. Biometric identifiers generated through the Fingerprinting process are collected and used solely for the purpose of identifying and locating matching copies of an image across publicly accessible networks. No other use is permitted.
2. Retention and Destruction. Biometric identifiers (Fingerprints) are retained only for the duration of active scan operations associated with your account. All biometric identifiers are permanently destroyed upon account closure, upon the conclusion of the applicable scan period, or upon your written request, whichever occurs first. In no case are biometric identifiers retained for longer than three (3) years from the date of collection.
3. No Sale or Profit. The Company will not sell, lease, trade, or otherwise profit from any biometric identifier or biometric information. The Company will not disclose biometric identifiers except as required by law, as permitted under these Terms, or with your express written consent.
4. Security. Biometric identifiers are stored using security measures that are at least as protective as those used by the Company for its most sensitive confidential information.
5. Consent. By submitting an image to the Service, you provide express, informed, written consent to the collection, storage, and use of your biometric identifier as described in this Section, consistent with the requirements of applicable Biometric Laws.
6. No Guarantee of Compliance in All Jurisdictions. Biometric privacy laws vary by state and are evolving rapidly. The Company makes reasonable efforts to comply with applicable Biometric Laws but cannot guarantee that its practices satisfy every applicable requirement in every jurisdiction. Users in jurisdictions with biometric privacy laws beyond those identified above should consult applicable law before submitting images.

Session Monitoring and Recording

By using the Service, including any Guide session conducted through the Service whether by text, voice, or video, you consent to the monitoring, recording, and retention of such communications by the Company for the following purposes:

1. quality assurance and service improvement;
2. training of Company personnel and AI systems;
3. safety monitoring and fraud prevention;
4. compliance with applicable law and mandatory reporting obligations; and
5. protection of the rights and interests of the Company, users, and third parties.

This consent is provided pursuant to the Electronic Communications Privacy Act (18 U.S.C. §§ 2510–2522), California Penal Code § 632, and all analogous all-party or two-party consent statutes in other jurisdictions. You acknowledge that the service is provided from infrastructure located in the United States and that this consent is applicable in all jurisdictions from which you access the Service.

The Company may also use anonymized, de-identified, or aggregated session data to improve the Service, develop new features, and conduct internal research. Such use does not identify you personally and is not subject to the consent limitations described in this Section.

Recordings and session logs may be retained by the Company for a period of up to five (5) years, or longer as required by applicable law, legal hold, or government investigation.

Communications; No Privilege

This means that communications you make through the Service may be:

1. compelled by subpoena, court order, or other valid legal process;
2. disclosed by the Company in response to valid law enforcement requests;
3. used as evidence in civil or criminal proceedings;
4. disclosed as required by the Company's mandatory reporting obligations under Sections 9 and 10; and
5. disclosed to protect the safety of any person, including you or any third party.

If you require privileged communications, you should consult a licensed attorney, therapist, or other appropriately licensed professional through appropriate channels. The Company does not and cannot provide privileged communications of any kind. You assume all risk arising from your disclosure of information through the Service in reliance on an expectation of confidentiality or privilege.

Automated Systems and AI-Assisted Guides

The Company discloses that Guides and other Service components may be, in whole or in part, powered by artificial intelligence ("AI"), automated decision-making systems, or a combination of AI and human oversight. This disclosure is made in compliance with applicable FTC guidance and emerging state AI transparency laws, including the Colorado Artificial Intelligence Act (C.R.S. § 6-1-1701 et seq.) and analogous statutes.

By using the Service, you acknowledge and agree to the following:

1. AI Limitations. AI-assisted Guides may produce inaccurate, incomplete, or contextually inappropriate responses. AI systems do not have the judgment, empathy, or professional training of a licensed human professional. You should independently verify any information or recommendation provided by an AI Guide before acting on it.
2. No Professional Judgment. AI-generated guidance does not constitute the exercise of professional legal, medical, psychological, or crisis counseling judgment. Nothing provided by an AI Guide should be treated as a substitute for consultation with a qualified human professional.
3. Human Escalation. The Company endeavors to make human oversight available for situations involving imminent safety risk or complex circumstances, but does not guarantee the availability of human Guides at all times.
4. AI Training. Subject to applicable law and the Company's Privacy Policy, anonymized or de-identified interactions with AI Guides may be used to improve AI model performance. Personally identifiable information will not be used for AI training without separate consent.
5. No Liability for AI Errors. The Company is not liable for harm arising from errors, omissions, or failures of AI systems, including misidentification of legal rights, incorrect scan results, or inappropriate guidance responses, except to the extent that such liability cannot be excluded under applicable law.

Waitlist; Pre-Launch Status

As of the Effective Date, the Service or certain features of the Service may be in pre-launch, beta, or waitlist status. The following terms apply to all waitlist registrations and pre-launch access:

1. No binding obligation. Submission of a waitlist registration does not create a binding contract for the Company to provide the Service, and does not entitle you to access the Service at any particular time, at any particular price, or with any particular feature set.
2. Pricing subject to change. Any pricing referenced on the Vero Origin website or in communications from the Company prior to the commercial launch of the Service is illustrative only and is subject to change without notice. Early access, waitlist, or pre-launch pricing, where offered, is subject to separate terms disclosed at the time of purchase.
3. Feature availability. Features, functionalities, and capabilities described or depicted on the Vero Origin website, including all mockups, illustrations, and marketing materials, are illustrative of intended capabilities and are subject to change, reduction, or removal prior to or following launch. The Company does not warrant that any depicted feature will be available at launch or at any particular time.
4. No compensation for waitlist. Waitlist registration does not entitle you to any compensation, refund, credit, or other consideration if the Service is not launched, is materially changed, or if your waitlist position does not result in access.
5. Right to discontinue. The Company reserves the right to cancel, discontinue, modify, or delay the launch of the Service or any feature at any time, without liability to waitlist registrants or any other party.

Retaliation Risk; Third-Party Responses

You acknowledge and understand that using the Service, including filing crime reports, submitting platform takedown requests, and initiating legal or administrative processes, may provoke responses from perpetrators or third parties, including but not limited to:

1. counter-reporting to law enforcement, platforms, or other authorities;
2. defamation, harassment, stalking, or doxxing;
3. civil litigation, including defamation claims, abuse of process claims, or "SLAPP" suits;
4. escalation of NCII distribution in retaliation for reporting;
5. interference with employment, housing, or personal relationships; and
6. other harmful, retaliatory, or harassing conduct.

The Company does not guarantee your safety or freedom from retaliation as a result of using the Service. The Company is not liable for any harm, loss, injury, or damage arising from retaliatory or responsive actions by perpetrators, third parties, platforms, or government agencies following your use of the Service. You assume all risk of retaliation as an inherent risk of asserting your rights in connection with NCII.

The Company strongly encourages you to consult with a licensed attorney before taking legal action and to maintain your personal safety by not disclosing your plans to perpetrators or enabling parties.

DMCA; False Statements; Accuracy of Submissions

DMCA Takedown Notices

Where the Service facilitates the preparation or submission of takedown notices under the Digital Millennium Copyright Act (17 U.S.C. § 512) or analogous statutes, you represent and warrant that:

1. you are the owner or authorized agent of the owner of the copyrighted work or other right allegedly infringed;
2. you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
3. the information in your submission is accurate; and
4. under penalty of perjury, you are authorized to act on behalf of the copyright owner or rights holder.

Pursuant to 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be subject to liability for any damages, including costs and attorneys' fees. You agree to indemnify and hold the Company harmless from any claim, liability, or expense arising from any materially false or misleading DMCA submission made through the Service.

DMCA Agent

The Company's designated agent for receipt of notifications of claimed infringement is:

Accuracy of All Submissions

You represent and warrant that all reports, filings, and submissions made through the Service, including reports to law enforcement, crime reporting platforms, and Third-Party Platforms, are truthful, accurate, and made in good faith to the best of your knowledge. You acknowledge that false statements made to federal agencies may constitute a federal crime under 18 U.S.C. § 1001. The Company is not liable for any legal consequences arising from false or inaccurate submissions you make through the Service.

State-Specific Provisions

California Residents — Automatic Renewal Disclosure

In compliance with the California Automatic Renewal Law (Business & Professions Code §§ 17600–17606), the Company discloses the following to California residents: The Service is offered on an automatically renewing subscription basis. Your Subscription will automatically renew at the end of each billing period (monthly or annually, as elected) at the then-current renewal price unless you cancel prior to the renewal date. You may cancel at any time through your account settings or by contacting support@verotakedown.com. Cancellation takes effect at the end of the then-current billing period. By completing your Subscription purchase, you affirmatively acknowledge these automatic renewal terms. Where required by California law, the Company will send a reminder notice before any renewal that results in a material change to price or terms.

California Residents — CCPA/CPRA Rights

California residents have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, "CCPA/CPRA"): the right to know what personal information is collected and how it is used; the right to delete personal information (subject to legal exceptions); the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information (the Company does not sell personal information); the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising these rights. To exercise your CCPA/CPRA rights, contact legal@verotakedown.com. The Company will respond to verified requests within 45 days as required by law.

New Jersey Residents

Pursuant to N.J. Stat. Ann. § 56:12-16 et seq., New Jersey residents are entitled to a full refund within seven (7) days of initial purchase if no Services have been performed. After seven days or commencement of Services, the no-refund policy in Section 7 applies.

Illinois Residents

Illinois residents may have additional rights under the Illinois Biometric Information Privacy Act (740 ILCS 14/) as described in Section 23. Illinois residents who believe the Company has violated BIPA may contact legal@verotakedown.com or seek relief as provided under applicable law.

Section 230 and Platform Immunity

The Company operates as an interactive computer service as defined under Section 230 of the Communications Decency Act (47 U.S.C. § 230) ("CDA § 230"). The Company is not the publisher or speaker of any third-party content that users may access or be directed to through the Service. Accordingly, to the fullest extent permitted by applicable law, the Company asserts all available immunities under CDA § 230 from any claim arising from third-party content, including content hosted on Third-Party Platforms that is identified through the Fingerprint scan.

You acknowledge that the Stop Enabling Sex Traffickers Act and Allow States and Victims to Fight Online Sex Trafficking Act (FOSTA-SESTA), codified at 18 U.S.C. § 2421A and 47 U.S.C. § 230(e)(5), creates exceptions to CDA § 230 immunity for certain conduct involving sex trafficking. The Company does not facilitate sex trafficking and does not operate in a manner intended to promote, facilitate, or support sex trafficking. Any use of the Service for such purposes is strictly prohibited and will result in immediate termination and reporting to appropriate law enforcement authorities.

Nothing in this Section limits or waives any other protection, immunity, or defense available to the Company under applicable law.

Security Practices; Data Incidents

The Company implements and maintains administrative, technical, and physical security measures designed to protect your personal information and the integrity of the Service. These measures are designed to be appropriate to the sensitivity of the information processed, including the intimate and sensitive nature of NCII-related data. However:

1. No guarantee of perfect security. No security system is impenetrable. The Company cannot guarantee the absolute security of your information or that the Service will not be accessed, disclosed, altered, or destroyed by unauthorized persons.
2. Your responsibility. You are responsible for maintaining the security of your account credentials. You agree to notify the Company immediately at security@verotakedown.com if you become aware of any actual or suspected unauthorized access to your account or the Service.
3. Breach notification. In the event of a security breach affecting your personal information, the Company will provide notice as required by applicable breach notification laws, including but not limited to the California Consumer Privacy Act and applicable state breach notification statutes. The Company will notify affected users without unreasonable delay through the contact information associated with their accounts, and will provide such notice to regulatory authorities as required by law.
4. Limitation of liability. Subject to Section 15, the Company's liability for any security incident or data breach shall be limited to the maximum extent permitted by applicable law. The Company shall not be liable for any security incident caused by your failure to maintain the security of your account credentials or by circumstances beyond the Company's reasonable control.

Partner Organizations

The Service is developed in connection with, and may route users to resources operated by, the Safe Surfin' Foundation, the National White Collar Crime Center (NW3C), the Small and Rural Law Enforcement Executives Association (SRLEA), and other partner organizations (collectively, "Partner Organizations"). You acknowledge and agree to the following with respect to Partner Organizations:

1. Independent organizations. Each Partner Organization is an independent legal entity with its own governance, policies, and personnel. Partner Organizations are not employees, agents, joint venturers, or representatives of the Company. The Company does not control the conduct, advice, services, or operations of any Partner Organization.
2. No vicarious liability. The Company is not liable for any act, omission, representation, advice, guidance, or service provided by any Partner Organization. Any claims arising from your interaction with a Partner Organization must be directed to that organization directly under that organization's own terms and applicable law.
3. Endorsement. Reference to Partner Organizations in the Service or on the Company's website does not constitute an endorsement of all statements, policies, or services offered by those organizations.
4. Third-party terms apply. Access to or use of any resource, platform, or service operated by a Partner Organization is governed by that Partner Organization's own terms and policies, not by these Terms.

Contractual Limitations Period

The parties agree that this one-year limitations period is a material term of the bargain between them, reflects the reasonable need for prompt notice of potential claims given the nature of the Service and the information processed, and is enforceable to the maximum extent permitted by applicable law. Some jurisdictions do not permit contractual shortening of the applicable statute of limitations. In such jurisdictions, the shortest limitations period permitted by applicable law shall apply.

Marketing Claims; FTC Compliance

The Vero Origin website and marketing materials contain statistics, claims, and representations about the Service's capabilities and results. You acknowledge and agree to the following:

1. Illustrative nature of statistics. Statistics, including claims about the number of images eliminated, removal timelines, and similar metrics, are based on aggregated historical estimates and facilitated outcomes across all users and are not guarantees of individual results. Individual outcomes vary based on jurisdiction, platform cooperation, case complexity, and circumstances specific to each user.
2. No FTC-Regulated Endorsement. Testimonials, case studies, or success stories displayed in connection with the Service, if any, reflect individual experiences and are not representative of typical results. Where legally required, the Company will disclose material connections between endorsers and the Company.
3. Forward-looking statements. Statements about planned features, capabilities, or outcomes that have not yet been implemented or achieved are forward-looking in nature and subject to change. The Company makes no representation that any such forward-looking statement will be achieved.
4. No professional endorsement. References to law enforcement partnerships, government agency relationships, and similar affiliations describe general working relationships and do not represent endorsement of the Service by any government agency, law enforcement body, or regulatory authority.

Geographic Restrictions; International Users

United States Service

The Service is operated from the United States and is intended for use by residents of the United States. The Company makes no representation that the Service is appropriate or available for use in any location outside the United States. If you access the Service from outside the United States, you do so at your own risk and are solely responsible for compliance with applicable local laws, including but not limited to laws governing data privacy, intimate imagery, and online services.

European Union and EEA Users

The Service is not directed to residents of the European Union, the European Economic Area, or the United Kingdom ("EU/EEA/UK"). If you are located in the EU, EEA, or UK, you are not authorized to use the Service. The Company does not currently have the legal infrastructure to process personal data of EU/EEA/UK residents in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") or the UK GDPR. By using the Service, you represent and warrant that you are not located in the EU, EEA, or UK, and are not a data subject whose personal data is protected by GDPR. If it is subsequently determined that you are an EU/EEA/UK resident, the Company reserves the right to immediately terminate your access to the Service and delete your data as required by applicable law.

Sanctioned Jurisdictions

The Service may not be accessed or used by any person located in, or ordinarily resident in, any country or territory subject to comprehensive U.S. sanctions administered by the Office of Foreign Assets Control ("OFAC"), including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. You represent and warrant that you are not located in or ordinarily resident in any such jurisdiction, and that your use of the Service does not violate any applicable U.S. export control or sanctions law.

Nature of Service; Public Resource Acknowledgment

These publicly available resources include, without limitation:

• The FBI Internet Crime Complaint Center (IC3) at ic3.gov;
• The NCMEC CyberTipline at cybertipline.org;
• The StopNCII hash-matching database at stopncii.org;
• Platform-specific content reporting mechanisms operated by Meta, X Corp., TikTok, Snap, and other major platforms;
• Federal Take It Down Act reporting mechanisms; and
• State law enforcement reporting channels.

You acknowledge that the value provided by the Company is not exclusive access to otherwise unavailable resources, but rather guidance, facilitation, triage, case navigation, and coordination across these resources on your behalf. The Company's subscription fees are charged in exchange for this guidance and facilitation service, not for access to any resource that is not otherwise publicly available. You have had the opportunity to investigate these publicly available resources independently and you enter into your Subscription with full awareness of their existence and free availability.

This acknowledgment is a material term of these Terms. It protects against any claim that the Company misrepresented the nature of the Service or that users were unaware that component resources are publicly available.

Synthetic AI Persona Disclosure

The Service may employ artificial intelligence systems to generate or simulate the appearance, voice, or conversational behavior of a human guide ("AI Persona"). Any such AI Persona is a computer-generated synthetic representation and is not a real human being. The Company makes the following disclosures in compliance with applicable law, including the California Intimate Interferences Act, California AB 602 (2024), Texas SB 1424 (2023), and analogous statutes governing synthetic or AI-generated media:

1. Synthetic nature. Any video, audio, or conversational Guide interaction that appears to be a human being may be entirely computer-generated. The Company does not represent that any AI Persona is a real human individual.
2. No human relationship. Interactions with an AI Persona do not constitute a relationship with a real human being. Statements, expressions of empathy, assurances, or guidance generated by an AI Persona are computer-generated outputs and should not be treated as the statements of a human professional.
3. Human oversight. While AI Personas may be the primary point of interaction, the Company maintains human oversight of the Service. In situations involving imminent safety risk, mandatory reporting obligations, or circumstances requiring human judgment, Company personnel may review AI interactions and intervene.
4. No likeness rights. Any AI Persona used in the Service is either proprietary to the Company, licensed from a third-party provider with all necessary rights, or entirely synthetic with no basis in a real individual's likeness. The use of any AI Persona does not infringe the personality, likeness, or right of publicity of any real person.
5. AI provider disclaimer. AI Personas may be generated using third-party AI platforms. The Company's use of such platforms is subject to those providers' terms of service. The Company is not liable for errors, failures, or inappropriate outputs generated by third-party AI systems, except to the extent that such liability cannot be excluded under applicable law.

Payment Processing; No Cardholder Data

All payment transactions conducted through the Service are processed by third-party payment processors, which may include Stripe, Inc. or other PCI DSS-compliant payment service providers (each, a "Payment Processor"). The Company does not collect, store, or process credit card numbers, debit card numbers, bank account numbers, or other primary account numbers ("Cardholder Data"). All Cardholder Data is collected and processed directly by the applicable Payment Processor pursuant to that processor's own terms of service and privacy policy.

By submitting payment information through the Service, you acknowledge that:

1. your payment information is transmitted directly to and processed by the applicable Payment Processor, not the Company;
2. the Company's liability for any breach, loss, or unauthorized use of your payment information is limited to the maximum extent permitted by applicable law, and the Company is not liable for any act or omission of any Payment Processor;
3. your relationship with the Payment Processor is governed by that processor's own terms of service and you are subject to its policies regarding dispute resolution, chargebacks, and data handling; and
4. chargebacks initiated with your card issuer that are found to be fraudulent or made in bad faith constitute a breach of these Terms and may result in immediate account termination and referral to collection.

Feedback; Unsolicited Ideas

If you submit, transmit, or otherwise communicate to the Company any feedback, suggestions, ideas, improvements, feature requests, bug reports, or other similar information regarding the Service (collectively, "Feedback"), you hereby irrevocably assign to the Company all right, title, and interest in and to such Feedback, including all intellectual property rights therein, without compensation of any kind. You acknowledge that the Company may use, disclose, reproduce, license, distribute, exploit, and commercialize any Feedback for any purpose, without restriction and without any obligation to you.

To the extent any assignment under this Section is unenforceable under applicable law, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any form and through any medium.

You represent that any Feedback you provide does not include confidential or proprietary information of any third party and that you have the right to provide such Feedback without violating any obligation owed to any third party.

Aggregated and Anonymized Data

Notwithstanding any other provision of these Terms or the Privacy Policy, the Company may collect, compile, analyze, and use data derived from your use of the Service in aggregated, anonymized, or de-identified form (collectively, "Aggregated Data"), provided that such Aggregated Data does not identify you or any other individual. Aggregated Data is not personal data and is not subject to the restrictions applicable to personal information under these Terms or the Privacy Policy.

The Company may use Aggregated Data for any purpose, including without limitation:

1. product research, development, and improvement;
2. training and improving AI and machine learning systems, subject to Section 26;
3. industry research, benchmarking, and reporting;
4. publication of statistics and analytics about NCII trends, platform compliance rates, and removal outcomes; and
5. marketing, business development, and investor relations.

You acknowledge and agree that the Company owns all Aggregated Data derived from the Service and may exploit it without restriction or obligation to you.

Service Discontinuation and Modifications

The Company reserves the right to modify, suspend, or discontinue the Service, or any portion thereof, at any time, with or without notice, and without liability to you or any third party. In the event of a permanent discontinuation of the Service:

1. Notice. The Company will endeavor to provide at least thirty (30) days' advance notice of a permanent discontinuation by posting notice on the Service and, where practicable, by email to the address associated with your account. However, the Company may discontinue the Service immediately in the event of a legal, regulatory, or security emergency.
2. Prorated refund. In the event of a permanent discontinuation of the Service initiated by the Company (not arising from your breach of these Terms), the Company will provide a pro-rated refund of any prepaid, unused Subscription fees for the period following the effective date of discontinuation. This prorated refund is your sole and exclusive remedy for service discontinuation.
3. Feature changes. The Company may add, remove, modify, or discontinue any individual feature of the Service at any time without this constituting a discontinuation of the Service as a whole. Modification or removal of individual features does not entitle you to any refund.
4. No liability. Except for the prorated refund described in subsection (b) above, the Company shall have no liability to you or any third party for any discontinuation, suspension, or modification of the Service.

Additional General Provisions

Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates or implies any agency, partnership, joint venture, employment, or franchise relationship between you and the Company. You have no authority to bind the Company to any obligation, and you may not represent yourself as an agent, employee, or representative of the Company. The Company is not your employer and these Terms do not create any employment relationship.

No Fiduciary Duty

No fiduciary duty, duty of loyalty, or duty of care beyond the express obligations stated in these Terms is created by your use of the Service or by any communication between you and the Company or any Guide. The Company is not your fiduciary, trustee, advisor, or agent. You must exercise your own independent judgment in all matters relating to your use of the Service and any actions you take in response to guidance provided through the Service.

Legal Compliance in Your Jurisdiction

You are solely responsible for determining whether your use of the Service is lawful in your jurisdiction and for complying with all applicable local, state, national, and international laws and regulations in connection with your use of the Service. The Company makes no representation that the Service is lawful or appropriate for use in any particular jurisdiction outside the United States.

Legal Notices

All formal legal notices to the Company, including notices of dispute, demands, and service of process, must be delivered in writing by certified U.S. mail or nationally recognized overnight courier to the Company's registered agent on file with the Delaware Secretary of State, with a copy by email to legal@verotakedown.com. Electronic mail alone is not sufficient for formal legal notices. Notices to you will be delivered to the email address or mailing address associated with your account, and will be deemed received twenty-four (24) hours after transmission.

Language

These Terms are written in English. Any translation of these Terms is provided for convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version controls in all respects.

Accessibility

The Company is committed to making the Service accessible to users with disabilities in compliance with the Americans with Disabilities Act, Section 508 of the Rehabilitation Act, and applicable state accessibility laws. If you experience difficulty accessing any portion of the Service, or if you require accommodation, please contact support@verotakedown.com. The Company will make reasonable efforts to provide alternative access or accommodation.

User Disputes

The Company is not a party to and has no obligation to resolve any dispute between you and any other user, any third-party platform, any Partner Organization, or any government agency. If you have a dispute with any such party arising from your use of the Service, you release the Company and its officers, directors, employees, agents, and successors from any claims, demands, and damages of every kind and nature arising out of or in any way connected with such dispute.

Statute of Limitations Acknowledgment

You acknowledge that you have read and understood the one-year contractual limitations period set forth in Section 34, that it represents a material term of the agreement, and that claims not brought within that period are permanently barred regardless of when you became aware of the underlying facts.

Contact Information

If you have questions about these Terms, wish to exercise your arbitration opt-out right, need to report a legal matter, or need to contact the Company for any other purpose relating to these Terms, please contact:

For technical support or general Service inquiries unrelated to legal matters, please use the support contact information available on the Vero Origin website.